The Township of West Lincoln is dedicated to providing a high level of service to members of the community. An inclusive, accessible and barrier-free environment both at Township facilities and through our website allows for this.

Township of West Lincoln Accessibility Plan

The Accessibility for Ontarians with Disabilities Act (AODA) requires an accessibility plan to be made each year. Our accessibility plan addresses the identification, removal and prevention of barriers to persons with disabilities in our Township. This includes:

  • A report on the steps we have taken to identify, remove and prevent barriers to people with disabilities
  • How we assess our proposals for by-laws, policies, programs and services
  • A list of by-laws, policies, programs and services we will review in the coming year to identify barriers
  • How we intend to identify, remove, and prevent barriers in the coming year

All municipalities are required to make their accessibility plans available to the public. You can download the Township's Multi-Year Accessibility Plan below.

Policies adhered to by the Township of West Lincoln:

Bell Relay

Please call 1 800 855-0511 (Voice to ) or 711 ( to Voice)

The Bell Relay service supports communication by phone between hearing people and people who are deaf, deafened, hard of hearing, or those with speech disabilities. Professionally trained operators act as intermediaries to facilitate the call. Bell Relay operators are available 24 hours a day, 7 days a week.

Calls placed through the Bell Relay service are also entirely confidential. Bell Relay operators follow a strict code of ethics. No record of conversation content is retained.

Joint Accessibility Advisory Committee (JAAC)

The Joint Accessibility Advisory Committee (JAAC) contains representatives from six partner municipalities in Niagara: Grimsby, Lincoln, Niagara-on-the-Lake, Pelham, Thorold, and West Lincoln. Please find the December 2022-December 2023, JAAC Meeting Schedule.

The committee's goal is to promote equal opportunity and accessibility. To learn more about the JAAC, go to Council and Committee Meetings or contact our Clerk's Department at 905-957-3346.

Website accessibility 

Note about third-party websites: The Township of West Lincoln does not have control over third-party documents or content linked to our website specific to accessibility.

Every effort is made to make sure the Township of West Lincoln website complies with the AODA. Please note that efforts to ensure all information posted meets AODA standards is an ongoing process.

Feedback Process

Feedback may be provided by a person with a disability in the manner deemed most convenient to them, such as in person, by telephone, in writing, or by delivering an electronic text by email or otherwise. The municipality will provide or arrange for accessible formats and communication supports, on request when requesting or receiving feedback from people with disabilities. Suitable formats will be provided in a timely matter and at a cost that is no greater than the regular cost.

Feedback may be provided directly to the service provider or:

Director of Legislative Services/Clerk
Township of West Lincoln
318 Canborough Street
Smithville, ON L0R 2A0
905-957-3346 ext. 5136

All feedback will be kept in strict confidence and used to improve customer service.

The responsible Officer for the Accessibility Policy will acknowledge concerns within five (5) business days and will respond in a timely manner with information regarding how the issue will be addressed.

The Municipality will make every effort to understand the problem, identify the appropriate contact and work towards a resolution. In addition, the author of the feedback will be provided a response in a format identified as accessible to him or her.

Accessing content in an alternative format 

If you require an alternative format for communication or information, we are happy to assist you. Please contact us to make arrangements or call 905-957-3346 with any issues accessing content on our website.